Terms + Conditions

Shipping

All US orders are shipped USPS Mail with tracking 2-6 days from your date of purchase Monday- Friday (unless something is being custom made for you).
If you would like insurance or your order shipped a different way, please get in touch for a quote. 

Please allow 4-10 days for the package to get to you. If you would like the package delivered to you via UPS or another carrier contact me and I will adjust the prices for you. 
Should you not receive your package please let me know and we'll figure something out. Feel free to contact me with questions about your order at bbmooncreations@gmail.com.

Refund Policy

Please note that the seller is not responsible for packages damaged or lost during transit. Note the tracking number that is emailed to you to ensure you know when to expect your order. We don't have any control over what happens to your package once USPS has it and can not provide replacement products or refunds if the tracking says the package was delivered. If you have any problems with your order, please contact us, and we'll find a way to solve it. Customers are responsible for returning damaged goods, including shipping charges, if a replacement is decided on. Returns are on a case-by-case basis. Please contact us, and we can discuss the situation. If we do agree on a return, the buyer pays the return postage and shipping will not be refunded. The product will be refunded after it has been received and deemed to be in good condition. We can not take back any opened products or anything for topical skin use.

If you have an allergic reaction to any product and want to let us know, we would like to be aware but can not provide a refund. As with all personal care products, we recommend a patch test whenever using a new product or new scent. Our products are intended for external use only! If you experience skin irritation or redness when using our products, discontinue use immediately. If you have any questions, please feel free to contact us here.

HIPPA Notice & Policy

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) was created to protect and regulate the use of your private health information (PHI). This policy describes how medical information obtained from you may be used and disclosed, how you can get access to your individually identifiable health information, and your rights and our obligations regarding your PHI. Our practice will post a copy of our current Notice in our office in a visible location at all times, and you may request a copy of our most current Notice at any time. We ask that you please review this Notice, and let me know about any questions you may have.

PLEASE TAKE NOTICE. WE ARE NOT LICENSED HEALTH CARE PROVIDERS AND ARE NOT LICENSED BY THE STATE. WE WILL NOT SHARE YOUR INFORMATION UNLESS COMPELLED BY LAW OR BY YOUR WRITTEN REQUEST AND WILL MAKE EVERY EFFORT TO PROVIDE NOTICE TO YOU IF/WHEN WE MAKE DISCLOSURES.

I. Your Private Information -

We are committed to protecting your private information, including individually identifiable health information (i.e., protected health information, or PHI). On intake, we create a client file for you, using both personal and medical information, to assist us in providing services to you. We will add to your file as you provide more information during the course of your sessions, whether written or oral, in order to track and plan your progress. This file is kept completely confidential and remains at our place of practice for your protection. The terms of this notice apply to all records created or retained by our practice that include private information.

Regarding your protected health information, we are required by federal and state law to maintain the confidentiality of your health information and provide you notice of our legal duties and privacy practices affecting the handling of that information. In compliance with the law, we will follow the terms of the Notice of Privacy Practices and HIPAA Policy in effect at the time of service, but reserve the right to revise or amend this policy at any time. Any revision or amendment to this notice will be effective for all of your records that our practice has created or maintained in the past, and for any of your records that we may create or maintain in the future.

II. Permitted Disclosures.

1. Treatment. We may use your PHI to treat you. For example, we might disclose your PHI in order to treat you or to assist others in your treatment. Additionally, we may disclose your PHI to others who may assist in your care, such as your spouse, children, or parents. Finally, we may also disclose your PHI to other health care providers for purposes related to your treatment.

2.Payment.Our practice may use and disclose your PHI in order to bill and collect payment for the services and items you may receive from us. For example, we may use your PHI to bill you directly for services and items. We may also contact third parties that may be responsible for such costs, such as family members. Last, we may disclose your PHI to other health care providers and entities to assist in their billing and collection efforts.

3. Business operations. Our practice may use your PHI to operate our business. As examples of the ways in which we may use and disclose your information for our operations, our practice may use your PHI to evaluate the quality of care you received from us or to conduct cost-management and business planning activities for our practice.

4. Optional Appointment reminders. Our practice may use and disclose your PHI to contact you and remind you of an appointment.

5. Optional Treatment options. Our practice may use and disclose your PHI to inform you of potential treatment options or alternatives.

6. Optional Health-related benefits and services. Our practice may use and disclose your PHI to inform you of health-related benefits or services that may be of interest to you.

7. Optional Release of information to family/friends. Our practice may release your PHI to a friend or family member that is involved in your care, or who assists in taking care of you.

8. Disclosures required by law. Our practice will use and disclose your PHI when we are required to do so by federal, state, or local law.

III. Disclosure in Special Circumstances -

1. Public health risks. Our practice may disclose your PHI to public health authorities that are authorized by law to collect information for the purpose of:

Maintaining vital records, such as births and deaths,

Reporting child abuse or neglect,

Preventing or controlling disease, injury or disability,

Notifying a person regarding potential exposure to a communicable disease,

Notifying a person regarding a potential risk for spreading or contracting a disease or

condition,

Reporting reactions to drugs or problems with products or devices,

Notifying individuals if a product or device they may be using has been recalled,

Notifying appropriate government agency(ies) and authority(ies) regarding the

potential abuse or neglect of an adult client (including domestic violence); however, we will only disclose this information if the client agrees or we are required or authorized by law to disclose this information,

Notifying your employer under limited circumstances related primarily to workplace injury or illness or medical surveillance.

2. Health oversight activities. Our practice may disclose your PHI to a health oversight agency for activities authorized by law. Oversight activities can include, for example, investigations, inspections, audits, surveys, licensure and disciplinary actions; civil, administrative, and criminal procedures or actions; or other activities necessary for the government to monitor government programs, compliance with civil rights laws and the health care system in general.

3. Lawsuits and similar proceedings. Our practice may use and disclose your PHI in response to a court or administrative order, if you are involved in a lawsuit or similar proceeding. We also may disclose your PHI in response to a discovery request, subpoena, or other lawful process by another party involved in the dispute, but only if we have made an effort to inform you of the request or to obtain an order protecting the information the party has requested.

4. Law enforcement. We may release PHI if asked to do so by a law enforcement official:

Regarding a crime victim in certain situations, if we are unable to obtain the person’s

agreement,

Concerning a death we believe has resulted from criminal conduct,

Regarding criminal conduct at our offices,

In response to a warrant, summons, court order, subpoena or similar legal process,

To identify/locate a suspect, material witness, fugitive or missing person,

In an emergency, to report a crime (including the location or victim(s) of the crime,

or the description, identity or location of the perpetrator).

5. Optional Deceased clients. Our practice may release PHI to a medical examiner or coroner to identify a deceased individual or to identify the cause of death. If necessary, we also may release information in order for funeral directors to perform their jobs.

6. Optional Research. Our practice may use and disclose your PHI for research purposes in certain limited circumstances. We will obtain your written authorization to use your PHI for research purposes except when an Internal Review Board or Privacy Board has determined that the waiver of your authorization satisfies all of the following conditions:

(A) The use or disclosure involves no more than a minimal risk to your privacy based on the following: (i) an adequate plan to protect the identifiers from improper use and disclosure; (ii) an adequate plan to destroy the identifiers at the earliest opportunity consistent with the research (unless there is a health or research justification for retaining the identifiers or such retention is otherwise required by law); and (iii) adequate written assurances that the PHI will not be re-used or disclosed to any other person or entity (except as required by law) for authorized oversight of the research study, or for other research for which the use or disclosure would otherwise be permitted;

(B) The research could not practicably be conducted without the waiver,

(C) The research could not practicably be conducted without access to and use of the PHI.

7. Serious threats to health or safety. Our practice may use and disclose your PHI when necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public. Under these circumstances, we will only make disclosures to a person or organization able to help prevent the threat.

8. Military. Our practice may disclose your PHI if you are a member of U.S. or foreign military forces (including veterans) and if required by the appropriate authorities.

9. National security. Our practice may disclose your PHI to federal officials for intelligence and national security activities authorized by law. We also may disclose your PHI to federal and national security activities authorized by law. We also may disclose your PHI to federal officials in order to protect the president, other officials or foreign heads of state, or to conduct investigations.

10. Inmates. Our practice may disclose your PHI to correctional institutions or law enforcement officials if you are an inmate or under the custody of a law enforcement official. Disclosure for these purposes would be necessary: (a) for the institution to provide health care services to you, (b) for the safety and security of the institution, and/or (c) to protect your health and safety or the health and safety of other individuals.

11. Workers’ compensation. Our practice may release your PHI for workers’ compensation and similar programs.

IV. Your Legal Rights -

1. Confidential communications. You have the right to request that our practice communicate with you about your health and related issues in a particular manner or at a certain location. For instance, you may ask that we contact you at home, rather than work. Our practice will accommodate reasonable requests, and no reason for the request needs to be given. In order to request a type of confidential communication, you must make a written request, specifying the requested method of contact, or the location where you wish to be contacted.

2. Requesting restrictions. You have the right to request a restriction in our use or disclosure of your PHI for treatment, payment or health care operations. Additionally, you have the right to request that we restrict our disclosure of your PHI to only certain individuals involved in your care or the payment for your care, such as family members and friends. We are not required to agree to your request; however, if we do agree, we are bound by our agreement except when otherwise required by law, in emergencies, or when the information is necessary to treat you. In order to request a restriction in our use or disclosure of your PHI, you must make your request in writing, describing in a clear and concise fashion:

The information you wish restricted,

Whether you are requesting to limit our practice’s use, disclosure or both,

To whom you want the limits to apply.

3. Inspection and copies. You have the right to inspect and obtain a copy of the PHI that may be used to make decisions about you, including client medical records and billing records, but not including psychotherapy notes. In order to inspect and/or obtain a copy of your PHI, you must submit your request in writing. Our practice may charge a fee for the costs of copying, mailing, labor and supplies associated with your request, and may deny your request in certain limited circumstances. Should we deny your request, you may request a review of our denial by a licensed health care professional.

4. Amendment. You may ask us to amend your health information if you believe it is incorrect or incomplete, and you may request an amendment for as long as the information is kept by or for our practice. To request an amendment, your request must be made in writing, providing us with a reason that supports your request for amendment. Our practice will deny your request if you fail to submit your request (and the reason supporting your request) in writing. Also, we may deny your request if you ask us to amend information that is in our opinion: (a) accurate and complete; (b) not part of the PHI kept by or for the practice; (c) not part of the PHI which you would be permitted to inspect and copy; or (d) not created by our practice, unless the individual or entity that created the information is not available to amend the information.

5. Accounting of disclosures. All of our clients have the right to request an “accounting of disclosures.” An “accounting of disclosures” is a list of certain non-routine disclosures our practice has made of your PHI for purposes not related to treatment, payment or operations. Use of your PHI as part of the routine client care in our practice is not required to be documented. In order to obtain an accounting of disclosures, you must submit your request in writing stating a time period, which may not be longer than six (6) years from the date of disclosure and may not include dates before April 14, 2003. The first list you request within a 12-month period is free of charge, but our practice may charge you for additional lists within the same 12-month period. Our practice will notify you of the costs involved with additional requests, and you may withdraw your request before you incur any costs.

6. Right to a paper copy of this notice. You are entitled to receive a paper copy of our notice of privacy practices. You may ask us to give you a copy of this notice at any time, either from our physical office, during session, or by contacting us directly.

7. Right to file a complaint. If you believe your privacy rights have been violated, you may file a complaint with our practice or the Department of Health and Human Services Secretary. To file a complaint with our practice, contact the Oregon HIPAA Privacy and Security Compliance Officer, Agency for Health Care Administration, 500 Summer Street, NE, E-20 Salem, OR 97301-1097 All complaints must be submitted in writing. You will not be penalized for filing a complaint.

8. Right to provide an authorization for other uses and disclosures. Our practice will obtain your written authorization for uses and disclosures that are not identified by this notice or permitted by applicable law. Any authorization you provide to us regarding the use and disclosure of your PHI may be revoked at any time in writing. After you revoke your authorization, we will no longer use or disclose your PHI for the reasons described in the authorization. Please note: we are NOT required to retain records of your care.